1. Services & Scope

Marstark IT Service provides AI automation, web and app development, LLM workflow integration, and software development services. Each engagement is defined by a written proposal or Statement of Work that specifies deliverables, timelines, and pricing.

2. Proposals & Acceptance

Quoted proposals are valid for 30 days from issue. Engagement begins upon written acceptance (email or signed proposal) and receipt of the agreed deposit (if applicable).

3. Payment Terms

• Invoices are issued in EUR unless otherwise agreed
• Standard payment terms: 14 days net from invoice date
• Late payments accrue statutory commercial interest under Dutch law
• Larger projects may require a 30–50% deposit before work begins

4. Intellectual Property

Upon full payment, the Client receives ownership of bespoke deliverables produced under the engagement (source code, designs, documentation). Marstark retains rights to pre-existing tools, frameworks, and generic patterns used to deliver the work, and may reuse anonymised approaches in future projects.

5. Confidentiality & NDA

Both parties agree to keep confidential information shared during the engagement private and not to disclose it to third parties without written consent. Marstark is happy to sign a separate mutual NDA on request.

6. Limitation of Liability

Marstark’s total liability under any engagement is limited to the fees paid by the Client for the specific services giving rise to the claim. We are not liable for indirect, consequential, or lost-profit damages.

7. Client Responsibilities

• Provide accurate information, access, and timely feedback
• Designate a single point of contact for the engagement
• Approve deliverables within agreed review windows
• Respect IP and confidentiality obligations

8. Termination

Either party may terminate an engagement with 14 days written notice. Fees for work completed up to the termination date remain payable. Client receives all in-progress deliverables paid for.

9. Governing Law

These terms are governed by the laws of the Netherlands. Both parties submit to the exclusive jurisdiction of the competent court in Amsterdam.

10. Dispute Resolution

Both parties agree to attempt resolution of disputes through good-faith discussion before pursuing formal legal action. Mediation is available through the Netherlands Mediation Federation.